The Power of Trust
A 2016 survey of CEOs by PWC showed that a strong majority of business leaders — 55%— believe a lack of trust in the workplace constitutes a foundational threat to their company. Source: Forbes Trust is an interesting animal.  It not only involves trusting someone’s intentions, but also their competence in being able to do what they say.  It is more than trust in an individual, but also in ourselves, the process, the world, other people in general, life, etc.  […]
Effective Communication and Better Listening Skills
When most people think of communication, they think about talking and passing along information, advice or opinions.  Effective communication also involves actively listening, knowing when to speak and when to stay silent.   Keep in mind that 85% of what we communicate is nonverbal so in addition to being patient, your face and actions must also be considered.  All organizations maintain that they value open communication, but few listen to their staff, customers and suppliers effectively.  Listening, like any other skill, […]
Spotting and Hiring an Employee for Team Fit Is About Looking Beyond Personality
My friend Liz was worried about the future of her workplace. She was on the Quality Management Team at Gaskets, Inc. (not its real name), and the CEO wanted to expand the team. “We get along really well right now,” she explained. “We laugh a lot, we go out after work, and we don’t bother each other. We focus on our own projects and still get to socialize. It’s great!” “So why are you worried?” I asked. “It sounds like […]