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Effective Communication Skills for Business Success
  In this “Drive Through With Don”, he discusses two different teams and the effect communication had on the success of the businesses. One team was struggling and frustrated and they communicated very poorly with each other.  Poor communication damaged relationships, created mistrust among the team members and any efforts to turn this around were either blocked or given very little effort.  Once a team becomes ineffective it bleeds over to customers and suppliers and before too long, the problem […]
Effective Communication in the Workplace
  A clear, effective communication skill is one of the best attributes a person can develop. It equips you to be successful professionally and personally.  By communication, we mean stating your needs clearly and listening to others with the intention of fully understanding what they are trying to say. It is a “two-way” street. Can you identify with this example?  It is the job of leaders to go to the unknown and find out what’s there.  Asking employees for honest […]
Dean Smith Shows Why Inclusive Leadership of Diverse Teams Fosters Creativity and Flexibility
Dean Smith began his long and historic coaching career at the University of North Carolina in 1961, at the tender age of 30, but already with a long history of compassion and inclusion behind him. As a high schooler in rural Kansas in the late 1940s, he pushed his school to integrate the basketball program, which at the time had separate teams for black and white players. He kept that activism up at UNC, where he signed the first African-American […]
Introverts in Your Logistics Team: How to Improve Teamship and Communication Skills
A local logistics company had hired a great team of very qualified drivers, engineers, and managers, but they had a problem, and that problem’s name was Dave. Dave was great at planning. He had the math skills of a rocket scientist. He could figure out routes, costs, weights and savings better than anyone else on staff. Dave spotted inefficiencies the way most people spot a twenty-dollar bill on the sidewalk. His face would light up as if he had found […]
Cognitive Flexibility in Leadership Can Make Any NC Business As Nimble As a Small Business
It was 4th down on the two-yard line, early in the first quarter of a September 2013 game between the struggling Carolina Panthers and the go-nowhere Giants. The choice to go for it or not was a seemingly obvious decision. Of course, you kick the field goal. You “have to take the points here,” as announcers are fond of saying. Panther’s head coach Ron Rivera was perhaps the perfect example of a by-the-book coach. Generations of coaches had kicked the […]