When Maria had knee surgery, she realized she needed to improve as a leader. The key? Delegation. She had built up her business up from a one-woman firm into a company with five locations and nearly 100 employees. However, as she explained, “I still made most decisions myself. I was intimately involved in every business decision and I made sure that I dealt personally with every client concern. I thought my high-touch management style was what made my business great, […]