Effective Communication Skills for Business Success

Quality Communication

  In this “Drive Through With Don”, he discusses two different teams and the effect communication had on the success of the businesses. One team was … [Read more...]

Effective Communication and Better Listening Skills

Effective Listening Is Critical

When most people think of communication, they think about talking and passing along information, advice or opinions.  Effective communication also involves actively … [Read more...]

Change Management Process for New Managers

wooing key employees

When my friend John moved downstate to take a new position, he was nervous. He was coming into a totally unfamiliar organization as a manager. Most of the people he would … [Read more...]

Employee Retention by Building a Culture of Sincere Appreciation

culture of sincere appreciation

During college, I worked in a used bookstore close to campus. The pay was low. The hours were often inconvenient. And yet, we were dedicated to our jobs. The only time a … [Read more...]

Workplace Safety Topics for Skeptical Managers

culture of safety in manufacturing

When my brother-in-law started applying for jobs in our home town, everyone had advice and recommendations. “I know someone at the car factory!” “Don’t forget the … [Read more...]

Preserving Your Organizational Culture During Company Growth

preserving company culture

I’d been a dedicated customer of a local food company from the day they opened. Lily had started out as a small-scale gardener and baker, selling her vegetables and … [Read more...]

Turning Around a Corporate Culture of Complaints Before It Entirely Kills the Company

culture of sincere appreciation

My first work experience after graduation was in a departmental office at my university. In most ways, it was a pretty nice job. The pay and benefits were good, the work … [Read more...]

Relying on a Personality Test in the Executive Hiring Process Is Like Following Your GPS Off a Bridge

personality tests in executive hiring process

I’ve been a customer of the same local farm and orchard for nearly 20 years. I go to Gatwood’s for the excellent produce, the great prices, and the incredible donuts. … [Read more...]

Spotting and Hiring an Employee for Team Fit Is About Looking Beyond Personality

hiring for team fit

My friend Liz was worried about the future of her workplace. She was on the Quality Management Team at Gaskets, Inc. (not its real name), and the CEO wanted to expand the … [Read more...]

Google and Yale Study Shows Experientially Diverse Teams Yield Productive Chaos

hiring for team fit

When we think of efficiency, we tend to picture something mechanical like a train--a well-tuned system that chugs along, each part working in unison, creating a beast of … [Read more...]