In this week’s video blog our expert guide, Don Hadley, discusses assertiveness. What is assertiveness? Our expert guides find that assertiveness goes back to communication that says to those around them, “I understand what you are saying and understand your expectations. Here are my expectations. Now let me tell you where I am coming from. Now, how can we bring these together?” Aggressiveness is very different in nature. Agressiveness is saying through behavior, words, and actions, “All I care about […]