In this week’s video blog our expert guide, Nick Gonzales, discusses the difference between empathy and sympathy. When we empathize with someone – you truly care about that person, understand that individual’s situation and feel with him or her. However, when we sympathize with someone, not only do we do all the above, but we are also going down that same road with them and enabling or supporting any bad habit or situation along the way. In the business world […]